By Shelley Jane Graff
Marketing and branding opportunities used to be fairly limited in scope
depending on the specific message’s medium. Communication used to be
quite limited. Limited, that is, compared to the seemingly limitless sea
of communication opportunities that exist today. A sea that will only
continue to grow, making successful marketing and branding strategies a matter
of honing in on style and substance. Success for a brand nowadays seems
to lie in its ability to connect with its consumer on a deeper level than ever
before.
In the book Brand Digital: Simple Ways Top Brands Succeed in the Digital
World by Allen P. Adamson,
Michael Mendenhall (Chief Marketing Officer of Hewlett-Packard) is quoted
saying: “‘Many companies continue to look at marketing in conventional
ways—from a mass market point of view. Branding today is not about the
media; it’s about the idea…’” (p. 94) He goes on to say, “‘The idea should be
the organizing principle, and it should inform everything you do to help consumers
grasp your brand promise in whatever channel you’re reaching them: the
television, the blogs, the banner ads, or the word of mouth.’” (Mendenhall qtd.
in Adamson, p. 94) In other words, instead of using digital media as a means of
branding through medium-specific strategies use brand as a unifying notion
through which the company finds specific strategies. In the endless
amount of digital media opportunities lies the potential to pick and choose
them based on the brand’s “attitude.”
As John Morgan writes in his book: Brand Against the Machine: How to Build Your Brand, Cut Through
the Marketing Noise, and Stand Out from the Competition, “Branding is
about emotion, and emotion turn prospects into buyers.” (p. 6) The
exponentially growing technological advancements of the modern day demand the
construction of a relationship between brand and consumer that goes beyond
buying and selling—it is a realm that is interactive and full of
reciprocity. Branding is a matter of building a business’s identity—to
brand is to speak to the company’s character enough to identify with the
character of its consumers.
(Word Count = 348 words total)